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Privacy Policy

Last updated: February 10, 2026

Welcome to metaplex.com!

This Privacy Policy describes how Metaplex Global Ltd. (together with its affiliates, "Metaplex Global", "we", "us", or "our") collects, stores, uses, discloses and protects your Personal Data when you use our Products.

We are committed to processing Personal Data in accordance with applicable data protection laws, including the British Virgin Islands ("BVI") Data Protection Act, 2021 ("DPA"). For the purposes of the DPA, Metaplex Global is the Data Controller responsible for processing your Personal Data.

This Policy applies when you:

  • Visit our website at www.metaplex.com, or any other Metaplex Global website that links to this Privacy Policy;
  • Engage with us in other related ways, including when you contact us or use our Products.

By using our website(s) or our Products, you accept the terms of this Privacy Policy, and consent to our collection, use, disclosure and retention of your Personal Data as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy then you may not use our website(s) or our Products.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].

Definitions

For the purposes of this Privacy Policy:

"Personal Data" means any information in respect of commercial transactions about an identifiable natural person, as defined in the DPA. In practical terms, this is information that can be used on its own or with other information to identify you.

"Data Controller" means the person or entity who, alone or jointly, processes, has control over or authorises the processing of Personal Data (here, Metaplex Global).

"Data Subject" means a natural person, whether living or deceased.

"Processing" in relation to Personal Data, means collecting, recording, holding or storing Personal Data, or carrying out any operation or set of operations on Personal Data.

"Products" means the websites, applications, and other offerings provided by Metaplex Global to which this Privacy Policy applies.

1. What information do we collect?

Metaplex Global collects and processes Personal Data only as necessary for specified, explicit, and legitimate purposes in connection with the operation of our Products.

A. Personal Data you provide to us

We collect Personal Data that you choose to provide when interacting with our Products. This may include information you submit when creating an account, connecting a digital wallet, complying with Know Your Customer (KYC) or anti-money laundering (AML) checks, communicating with us, or using features that involve inputting content or uploading data.

The scope of Personal Data collected depends on the nature of your interaction with our Products and may include identifiers, contact details, and any other information you voluntarily submit. You are responsible for ensuring that any Personal Data you provide is accurate, complete, and up to date.

B. Information collected automatically

When you access or use our Products, we may automatically collect certain information, including:

  • IP address, browser type, operating system, device identifiers, language preferences, and usage data (such as pages viewed, features used, and dates/times of access).
  • General geographic location inferred from your IP address.
  • Public blockchain data related to actions you take using our Products (e.g., wallet address, transaction history). Please note that blockchain data is public and may be immutable.

We and our third-party partners use cookies, pixel tags, and similar technologies to collect information about your interactions with our Products.

C. Third party products and social media

If you choose to integrate our Products with third-party Products, we may receive data from those third-party Products. Likewise, if you interact with our Products or content on social media or another site, we may receive basic account information from that platform. We treat this data and information according to this Policy. Keep in mind that any data collected by third-party Products is subject to that third party's privacy policies.

D. Sensitive personal data

We do not intentionally collect or process "sensitive personal data" as defined under the DPA (including data relating to physical or mental health, sexual orientation, political opinions, religious beliefs or other beliefs of a similar nature, criminal convictions (including the commission or alleged commission of any offence)). If you choose to provide such data, you consent to its processing for the purpose for which it was provided.

2. How do we process your information?

We process your Personal Data only as necessary for the purposes described in this Privacy Policy, and in accordance with applicable law. We ensure that all processing is fair, lawful and transparent, and that it is carried out for specified, explicit, and legitimate purposes.

We may process your Personal Data for a variety of purposes, depending on how you interact with our Products, including:

  • To provide, maintain and operate our Products;
  • To improve and enhance our Products, including through analytics and user feedback;
  • To communicate with you, including responding to your inquiries, providing updates, and delivering information you request;
  • To detect, prevent and address fraud, security, or technical issues, and to protect the integrity of our Products;
  • To enable user-to-user communications where applicable;
  • To comply with our legal and regulatory obligations, including responding to lawful requests from courts, regulators, or other authorities;
  • To protect your vital interests or those of another individual, such as to prevent harm;
  • To enforce our Terms of Service or other legal rights;
  • For any other purpose for which you have consented at the time your Personal Data is collected.

3. What legal bases do we rely on to process your information?

We only process your Personal Data when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with Products, to fulfil our contractual obligations, or to protect your rights.

We will only process your Personal Data when at least one of the following conditions is met:

  • Consent: By using our website(s) or our Products, you have given your consent to the processing of your Personal Data for one or more stated purposes. You can withdraw your consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
  • Contractual necessity: Processing your Personal Data is necessary to fulfil our contractual obligations to you, including providing our Products or at your request before entering into a contract with you.
  • Legal obligations: Processing is necessary for us to comply with legal or regulatory obligations to which we are subject, including where applicable, to fulfil identity verification requirements such as KYC or AML checks.
  • Vital interests: Processing is necessary to protect your vital interests, such as situations involving potential threats to your safety.
  • Administration of justice and legal functions: Processing is necessary for the administration of justice and the exercise of any functions conferred on a person by or under any law.

We do not process your Personal Data for purposes that are incompatible with these lawful bases. If you have any questions about the legal bases on which we process your Personal Data, or wish to exercise your rights under applicable law, please contact us at [email protected].

4. When and with whom do we share your personal data?

We may share your Personal Data with third parties as necessary, in accordance with the lawful bases described above and applicable data privacy laws, including the DPA.

We may share your Personal Data in the following circumstances:

  • Service providers: We share Personal Data with trusted third-party service providers who perform processing on our behalf (for example, cloud hosting, email delivery, analytics, customer support, and fraud prevention). These providers are contractually required to process Personal Data only for our specified purposes and to protect it to standards equivalent to this Privacy Policy.
  • Affiliates: We may share your Personal Data with related entities within our corporate group, in which case we will require those affiliates to honour this Privacy Policy.
  • Business partners: We may share or transfer your Personal Data in connection with our business partners to offer you certain products, Products, or promotions. We do not share your Personal Data with third parties for their own direct marketing purposes.
  • Third-party integrations: When you explicitly connect our Products with a third-party service or instruct an agent to interact with an external platform, we will share data as needed to fulfil your request. We will only do this when you initiate it, and the data shared is typically what is necessary for the integration. Please note that any information processed by the third-party service is governed by that service's own privacy policy, not by Metaplex Global. We recommend reviewing the privacy settings and policies of any third-party products you connect to our Products.
  • Other users: When you share Personal Data (for example, by posting comments or other content to the Products), such information may be visible to all users and may be made publicly available outside the Products in perpetuity. Please note that information published on a public blockchain or forum may be immutable and cannot be erased by us.
  • Legal and regulatory requirements: We may disclose your Personal Data where required to do so by law, regulation, court order, or other legal process, or in response to lawful requests from public authorities.
  • Corporate transactions: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction, subject to the safeguards described in this Privacy Policy.

We do not share your Personal Data with third parties for their own marketing purposes without your consent. We also do not give any outside parties direct access to your data except as necessary to operate the service or as required by law. If you have questions about specific third parties that may have access to your information, contact us and we can provide more details about our current service providers.

5. Is your information transferred internationally?

Metaplex Global is based in the British Virgin Islands, but in the course of providing our Products, your Personal Data may be transferred to, stored, or processed in countries outside the British Virgin Islands, including countries that may not have data protection laws equivalent to those in the British Virgin Islands, such as the United States.

Whenever we transfer your Personal Data internationally, we will take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable law.

If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your Personal Data in accordance with this Privacy Policy and applicable law.

6. How long do we keep your information?

We keep your Personal Data for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymise such information, or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

7. How do we keep your information safe?

We employ appropriate technical and organizational measures to protect your Personal Data from unauthorized access, loss, misuse, or alteration. Specifically:

  • We ensure that only staff and contractors who need to process your data have access, and they are subject to strict confidentiality obligations. We provide privacy and security training to our team. We also maintain policies and procedures for handling data safely and responding to potential security incidents.
  • Our servers are protected by firewalls and monitoring systems. We regularly update our software and infrastructure to address security vulnerabilities.
  • We may perform periodic security audits, vulnerability assessments, and penetration testing to evaluate and improve our security posture. We also monitor our systems for suspicious activity and have incident response plans ready.

Despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Although we do our best to protect your Personal Data, transmission of Personal Data to and from our Products is at your own risk. You should only access the Products within a secure environment.

In the event of a Personal Data breach involving your Personal Data, we will notify you and applicable authorities without undue delay, as required by applicable law. We will take all appropriate steps to remedy any security issue and mitigate any potential harm.

8. Do we collect information from minors?

The Products are not directed to individuals who are under the age of eighteen (18) and we do not solicit nor knowingly collect Personal Data from children under the age of eighteen (18). If you believe that we have unknowingly collected any Personal Data from someone under the age of eighteen (18), please contact us immediately at [email protected] and the information will be deleted.

9. What are your privacy rights?

Under the DPA, you have a number of rights regarding your Personal Data. Your rights may include:

  • the right to request confirmation as to whether we process your Personal Data, and to request a copy of the Personal Data we hold about you;
  • the right to request correction of inaccurate or incomplete Personal Data;
  • the right to request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent (where applicable), subject to legal or regulatory retention requirements and to the limitations described in this Privacy Policy;
  • the right to request that we restrict the processing of your Personal Data in certain circumstances (for example, if you contest the accuracy of the data);
  • the right to object to the processing of your Personal Data in certain circumstances, including for direct marketing purposes;
  • the right to receive your Personal Data in a structured, commonly used, and machine-readable format, where practicable; and
  • the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Additionally, if you have signed up to receive updates or newsletters, you may opt out at any time. To unsubscribe from emails, click the "Unsubscribe" link in the footer of the email or contact us at [email protected] with your request. We will promptly remove you from our marketing list.

You may exercise your rights at any time by contacting us at [email protected]. We will consider and act upon any request in accordance with applicable laws. Please note that we may need to verify your identity before fulfilling your request. Certain rights may be limited in some circumstances, for example, where we are required to retain data for legal or regulatory purposes, or where data has been made public on a blockchain and cannot be erased or altered by us.

If you have concerns about how we process your Personal Data, you may contact us at any time.

If you are located in the EEA or UK and you believe we are unlawfully processing your Personal Data, you have a right to complain to your Member State or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

10. Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

11. Cookie notice

Our Products use cookies and similar technologies to enhance your experience, analyse usage, and support the functionality of our websites. Cookies are small text files placed on your device that help us remember your preferences and understand how you interact with our Products.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the availability and functionality of certain features of our Products.

12. Changes to this privacy policy

We may update this Privacy Policy from time to time. We will post any adjustments to this Policy on this page, and the revised version will be effective when it is posted. Your continued use of our website(s) and Products after any changes are posted constitutes your acceptance of those changes.

Please periodically review this Privacy Policy for the latest on Metaplex Global's privacy practices. If we materially change the ways in which we use or share Personal Data, we will provide additional notice as appropriate, which may include a prominent notice on our website or direct communication.

13. Contact information

If you have any questions, comments, or concerns about our processing activities, please email us at [email protected] or contact us by post at:

Metaplex Global

c/o Walkers Corporate (BVI) Limited, 171 Main Street, PO Box 92, Road Town, Tortola, British Virgin Islands, VG 1110.